In-Processing Manager
Position Description:
Position Description:
This position manages the In-Processing Unit, which includes
all non-field based USRAP in-processing activities from submission to CIS
adjudication.
The position directly supervises two staff (Namechecks Team
Leader and Case Intake Team Leader) and indirectly supervises all In-Processing
staff.
The position reports to the Case processing Coordinator and
works closely with the Field Team coordinator, Out-Processing Manager,
Pre-screening manager, Adjudications manager, Data Integrity Coordinator and Deputy
Director for Operations.
Main responsibilities:
Maintain a thorough operational knowledge of CWS/RSC
Nairobi.
Directly supervise Namechecks Team Leader and Case Intake
Team Leader and indirectly supervise in-processing staff.
Ensure all case processing functions adhere to USRAP, USCIS,
RPC, and RSC standards and guidelines and that all cases are processed in an
efficient and timely manner.
Coordinate case processing to ensure the integrity of RSC
case processing and strict adherence to the DOS/BPRM Guidelines for the
Treatment of Refugee Records.
Manage non-field based processing activities from submission
to CIS adjudication, with a particular focus on ensuring that all required
security clearances are efficiently managed.
Develop, update and implement SOPs for the In-Processing
Unit.
Develop and implement training modules, in coordination with
the Out-Processing Manager and Case Processing Coordinator, for case processing
staff, including working closely with the WRAPS trainer to ensure staffs are
fully trained in WRAPS functions for all aspects of RSC case processing.
Coordinate with team leaders within the In-Processing Unit
and the Data Integrity Unit to ensure that all appropriate reports are prepared
and distributed in a timely manner.
Work closely with the Data Integrity Unit to develop reports
and ensure the coherent and accurate use of WRAPS and to monitor the integrity
of WRAPS data.
Monitor staff time & attendance, performance, and
training needs within the In- Processing Unit.
Provide direct supervision and leadership to the Namechecks
Team Leader and Case Intake Team Leader, including yearly performance
evaluations, developing job descriptions, monitoring professional development,
participating in hiring and coordinating leave.
Position Requirements:
US Citizenship
Bachelor’s Degree required, advanced degree in a related
field preferred
Thorough knowledge of the US Refugee Admissions Program and
WRAPS database
Minimum one year work experience in refugee resettlement, preferably
at an RSC;
Previous supervisory experience required, experience working
overseas preferred
Strong computer skills, in particular Microsoft Excel, Word,
Outlook and Access
Strong English communication skills, both oral and written.
Ability to identify problems and come up with resolutions to
improve processing operations
Strong analytical skills and excellent report-generation
skills with the ability to understand, process and document information for a
variety of audiences.
Self-starter with the ability to take initiative in
formulating training plans.
Ability to supervise staff to ensure policies and procedures
are implemented and executed in accordance with guidelines and standard
operating procedures.
Ability to manage a large and diverse workload under
pressure with competing priorities.
Ability to maintain high performance standards with
attention to detail.
Ability to work as part of team in a multi-cultural
environment
Ability to conduct oneself in a professional and courteous
manner at all times to represent the professional and institutional interests
of Church World Service/Resettlement Support Centre Africa
Ability to contribute to a team effort to implement the US
Refugee Admissions Program in Sub-Saharan Africa.
How to apply:
Qualified individuals are encouraged to apply.
Qualified individuals are encouraged to apply.
Please send your resume to:
The Human Resources Manager RSC Africa
P. O. Box 14176 00800 Westlands
Nairobi, Kenya
Email: hr@cws-rscnairobi.org
On the subject line, please indicate the reference code of the position, followed by your surname.
On the subject line, please indicate the reference code of the position, followed by your surname.
This position will remain open until filled.
Adjudications Processing Supervisor
This position is responsible for ensuring that processing completed by the staff in the field or in the office is done in an efficient and effective manner while adhering to current RSC Africa standard operating procedures, as well as PRM and USCIS guidelines.
This position is responsible for ensuring that processing completed by the staff in the field or in the office is done in an efficient and effective manner while adhering to current RSC Africa standard operating procedures, as well as PRM and USCIS guidelines.
This position will oversee CIS Administrative days in
Nairobi, as well as communicate with CIS on specific cases.
This position directly supervises a Senior Field Team
Leader-Adjudications, Field Team Leaders-Adjudications, Senior Casework
Assistants –Adjudications and Senior Caseworkers-Adjudications.
This position reports to the Adjudications Manager.
Main responsibilities include:
Ensure all refugee case processing functions performed by
Senior CWs, Senior CAs, FTLs and Senior FTLs adhere to USRAP, USCIS, RPC, and
RSC standards and guidelines to ensure the integrity of RSC case processing and
strict adherence to the DOS/BPRM Guidelines for the Treatment of Refugee
Records
Oversee the identification of eligible cases for USCIS
scheduling and preparation
Plan for USCIS Admin work including liaising with USCIS on
the number and needs of officers for hold lifting and case reviews by USCIS
officers
Oversee USCIS Admin days, including tracking of work
pending, preparation of statistics on types of admin review needed,
coordination with officer at RSC Africa to ensure work is completed and
questions answered, allocation of staff to complete necessary updates
Together with Adjudications Manager, follow-up on pending
concurrences for solo CIS rides
Develop, update and implement comprehensive standard
operating procedures (SOPs) for Adjudications staff and work with other Field
Team supervisors to ensure that the Field Team SOPs are coherent and
comprehensive
Provide leadership guidance for Adjudications staff and
assist in the development of FTLs’ management skills
Guide and support Adjudications staff regarding how to
effectively work with implementing partners in the field, as well as fully
prepare for each circuit ride
Liaise closely with other departments at the RSC, including
Pre-Screening, In and Out Processing, Correspondence, Data Integrity, Security
and Human Resources, to ensure consistency in processing and staffing
Monitor staff time and attendance and performance
Other duties as assigned by RSC Management
Position Requirements:
US Citizenship
Bachelor’s Degree required, preferably in a related field
Thorough knowledge of the US Refugee Admissions Program and
WRAPS database
Preference given to applicants with overseas processing or
US refugee resettlement experience
Previous supervisory experience preferred
Strong computer skills, in particular Microsoft Excel, Word,
Outlook and Access
Excellent organizational and time management skills
Ability to work as part of team in a multi-cultural
environment
Ability to supervise field staff to ensure policies and
procedures are implemented and executed in accordance with guidelines and
standard operating procedures
Ability to exercise good judgement and seek guidance as
appropriate when confronted with unanticipated problems in the field
Ability to travel in sub-Saharan Africa on short notice and
often under sometimes difficult conditions to meet demands of a dynamic
operational program
Ability to conduct oneself in a professional and courteous
manner at all times to represent the professional and institutional interests
of Church World Service/Resettlement Support Center Africa
Ability to contribute to a team effort to implement the US
Refugee Admissions Program in Sub-Saharan Africa
How to apply:
Qualified individuals are encouraged to apply. Please send your resume to:
Qualified individuals are encouraged to apply. Please send your resume to:
The Human Resources Manager RSC Africa
P. O. Box 14176 00800
Westlands Nairobi, Kenya
Email: hr@cws-rscnairobi.org
On the subject line, please indicate the reference code of the position, followed by your surname.
On the subject line, please indicate the reference code of the position, followed by your surname.
This position will remain open until filled.
Closing date: 03 Sep 2012
Closing date: 03 Sep 2012
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