Pages

Thursday, 23 August 2012

NGO Jobs in Nairobi Kenya - Church World Service


In-Processing Manager 

Position Description: 

This position manages the In-Processing Unit, which includes all non-field based USRAP in-processing activities from submission to CIS adjudication. 

The position directly supervises two staff (Namechecks Team Leader and Case Intake Team Leader) and indirectly supervises all In-Processing staff. 
The position reports to the Case processing Coordinator and works closely with the Field Team coordinator, Out-Processing Manager, Pre-screening manager, Adjudications manager, Data Integrity Coordinator and Deputy Director for Operations.
 
Main responsibilities: 
Maintain a thorough operational knowledge of CWS/RSC Nairobi. 
Directly supervise Namechecks Team Leader and Case Intake Team Leader and indirectly supervise in-processing staff.
Ensure all case processing functions adhere to USRAP, USCIS, RPC, and RSC standards and guidelines and that all cases are processed in an efficient and timely manner. 
Coordinate case processing to ensure the integrity of RSC case processing and strict adherence to the DOS/BPRM Guidelines for the Treatment of Refugee Records. 
Manage non-field based processing activities from submission to CIS adjudication, with a particular focus on ensuring that all required security clearances are efficiently managed.
Develop, update and implement SOPs for the In-Processing Unit.
Develop and implement training modules, in coordination with the Out-Processing Manager and Case Processing Coordinator, for case processing staff, including working closely with the WRAPS trainer to ensure staffs are fully trained in WRAPS functions for all aspects of RSC case processing. 
Coordinate with team leaders within the In-Processing Unit and the Data Integrity Unit to ensure that all appropriate reports are prepared and distributed in a timely manner. 
Work closely with the Data Integrity Unit to develop reports and ensure the coherent and accurate use of WRAPS and to monitor the integrity of WRAPS data. 
Monitor staff time & attendance, performance, and training needs within the In- Processing Unit.
Provide direct supervision and leadership to the Namechecks Team Leader and Case Intake Team Leader, including yearly performance evaluations, developing job descriptions, monitoring professional development, participating in hiring and coordinating leave.
Position Requirements: 
US Citizenship 
Bachelor’s Degree required, advanced degree in a related field preferred
Thorough knowledge of the US Refugee Admissions Program and WRAPS database 
Minimum one year work experience in refugee resettlement, preferably at an RSC; 
Previous supervisory experience required, experience working overseas preferred 
Strong computer skills, in particular Microsoft Excel, Word, Outlook and Access 
Strong English communication skills, both oral and written.
Ability to identify problems and come up with resolutions to improve processing operations
Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences. 
Self-starter with the ability to take initiative in formulating training plans. 
Ability to supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures. 
Ability to manage a large and diverse workload under pressure with competing priorities. 
Ability to maintain high performance standards with attention to detail. 
Ability to work as part of team in a multi-cultural environment 
Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of Church World Service/Resettlement Support Centre Africa
Ability to contribute to a team effort to implement the US Refugee Admissions Program in Sub-Saharan Africa.
How to apply: 

Qualified individuals are encouraged to apply. 

Please send your resume to: 

The Human Resources Manager RSC Africa 
P. O. Box 14176 00800 Westlands 
Nairobi, Kenya 

Email: hr@cws-rscnairobi.org

On the subject line, please indicate the reference code of the position, followed by your surname. 

This position will remain open until filled.

Adjudications Processing Supervisor 

This position is responsible for ensuring that processing completed by the staff in the field or in the office is done in an efficient and effective manner while adhering to current RSC Africa standard operating procedures, as well as PRM and USCIS guidelines. 

This position will oversee CIS Administrative days in Nairobi, as well as communicate with CIS on specific cases.

This position directly supervises a Senior Field Team Leader-Adjudications, Field Team Leaders-Adjudications, Senior Casework Assistants –Adjudications and Senior Caseworkers-Adjudications. 

This position reports to the Adjudications Manager. 

Main responsibilities include: 
Ensure all refugee case processing functions performed by Senior CWs, Senior CAs, FTLs and Senior FTLs adhere to USRAP, USCIS, RPC, and RSC standards and guidelines to ensure the integrity of RSC case processing and strict adherence to the DOS/BPRM Guidelines for the Treatment of Refugee Records 
Oversee the identification of eligible cases for USCIS scheduling and preparation 
Plan for USCIS Admin work including liaising with USCIS on the number and needs of officers for hold lifting and case reviews by USCIS officers 
Oversee USCIS Admin days, including tracking of work pending, preparation of statistics on types of admin review needed, coordination with officer at RSC Africa to ensure work is completed and questions answered, allocation of staff to complete necessary updates 
Together with Adjudications Manager, follow-up on pending concurrences for solo CIS rides
Develop, update and implement comprehensive standard operating procedures (SOPs) for Adjudications staff and work with other Field Team supervisors to ensure that the Field Team SOPs are coherent and comprehensive 
Provide leadership guidance for Adjudications staff and assist in the development of FTLs’ management skills 
Guide and support Adjudications staff regarding how to effectively work with implementing partners in the field, as well as fully prepare for each circuit ride 
Liaise closely with other departments at the RSC, including Pre-Screening, In and Out Processing, Correspondence, Data Integrity, Security and Human Resources, to ensure consistency in processing and staffing 
Monitor staff time and attendance and performance 
Other duties as assigned by RSC Management
Position Requirements:  
US Citizenship 
Bachelor’s Degree required, preferably in a related field
Thorough knowledge of the US Refugee Admissions Program and WRAPS database 
Preference given to applicants with overseas processing or US refugee resettlement experience 
Previous supervisory experience preferred
Strong computer skills, in particular Microsoft Excel, Word, Outlook and Access 
Excellent organizational and time management skills 
Ability to work as part of team in a multi-cultural environment 
Ability to supervise field staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures 
Ability to exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems in the field 
Ability to travel in sub-Saharan Africa on short notice and often under sometimes difficult conditions to meet demands of a dynamic operational program 
Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of Church World Service/Resettlement Support Center Africa 
Ability to contribute to a team effort to implement the US Refugee Admissions Program in Sub-Saharan Africa
How to apply: 

Qualified individuals are encouraged to apply. Please send your resume to: 

The Human Resources Manager RSC Africa 
P. O. Box 14176 00800 
Westlands Nairobi, Kenya 

Email: hr@cws-rscnairobi.org

On the subject line, please indicate the reference code of the position, followed by your surname. 

This position will remain open until filled.

 Closing date: 03 Sep 2012

No comments:

Post a Comment

Post a Comment