Introduction:
StarTimes Media (Kenya) Company Limited (Referred as
StarTimes) aims at providing affordable, various, and reliable digital TV
service to Kenya. This includes not only the set-top-box, but also digital TV
services.
Our services are going to be available in Nairobi, Mombasa,
Kisumu, and nine other cities within this year. Kenya will be the ninth country
covered by the StarTimes Group’s digital services.
The former countries include: Rwanda, Nigeria, Tanzania,
Republic of Guinea, Mozambique, Uganda, Burundi and Central Africa. The
StarTimes Group has more than one million subscribers in Pan Africa and more
than seven million subscribers globally.
Partnership After-Sale Service Site
Description: provides after-sale technical support to our customers, including outdoor antenna installation, repair, and other services as required.
Description: provides after-sale technical support to our customers, including outdoor antenna installation, repair, and other services as required.
The requirements are:
- Major Business in Electronics
- Stable Business Shop
- Stable Technician Staff (Training On Startimes)
For more details, please contact: 0721-720406; email:
service@startimes.co.ke
As part of our growth strategy and in order to strengthen our team to achieve ambitious performance objectives, the company wishes to invite experienced, dynamic and innovative individuals to join us.
1) Call Centre Representative
(Nairobi:12)
Job Objective:
Support and provide superior service via phones, e-mails and faxes as a receiver and caller, use questioning and listening skills that support effective telephone communication.
Duties and Responsibilities:
•
Project a professional company image through
phone interaction
•
Collect customer inquiries, explain product
function and resolve problems
•
Work with the customer to ensure they are
properly serviced
•
Take calls and handle each request to ensure
customers are satisfied on the first call
•
Make follow up calls to ensure customer
satisfaction
Skills and Competencies:
•
Excellent communication skills (verbal and
written)
•
Strong interpersonal skills, including active
listening and empathy
•
Flexibility with regard to work schedule
•
Intermediate computer proficiency - keyboard,
mouse, copy-and-paste, typing and navigating between multiple windows
Education/Experience:
•
Bachelors degree from accredited university in
any major required
•
1+ Year of sales, call-center or customer service
experience is preferred
2) Customer Service Representative
(Nairobi:25/ Mombasa:6/ Kisumu:10)
Job Objective:
Responsible for day to day running of customer service centres, to keep track of stock levels, to keep accounts and manage cash flow, to meet targets and policies.
Duties and Responsibilities:
•
To provide excellent customer service in sales
and after-sales situations
•
To respond to general customer inquiries and
complaints in a timely manner and to resolve issues to satisfaction of customer
based on company policy
•
To project a professional company image
•
Accurately respond to questions and assist
customers with product features, installation, setup, troubleshooting and
hardware operations
•
Assist customers with their billing and payments
needs and accepting payments
•
Sell multiple entertainment products and
services as well as hardware systems and accessories
•
Maintaining a professional appearance, behavior,
and conduct
•
Effectively work with peers in a team focused
environment
•
Perform other duties as required
Skills and Competencies:
•
Responsible, trustworthy, and personally takes
responsibility for actions/consequences of all staff of business hall
•
Able to handle and difficult situations under
pressure with grace and efficiency
•
Great communication skills, listening skills,
loves a challenge, can perform under pressure with limited supervision
•
Professional appearance and the willingness and
ability to work evenings and weekend shifts as needed
Education/Experience:
•
Bachelors degree from accredited university in
any major
•
Fluency in English and Swahili
•
Prior customer service experience preferred
3) Dtv Platform Maintenance
(Limuru: 1/ Mombasa: 2/ Kisumu:2)
Please Note, Initial Training Will Be Done In Nairobi
For Two Months.
Job Objective:
To provide maintenance support to the technical operations department of the company.
Ensure all transmission equipment is working at all times and faults and repairs are done in a timely manner.
Duties and Responsibilities:
•
To oversee the optimal performance of the
company’s digital tv platform.
•
To maintain the digital tv platform, including
transmitters, digital TV head-end, broadcasting networks.
•
To oversee and assist the construction of the
digital TV platform.
Skills and Competencies:
•
Advanced knowledge and experience in digital TV
platforms, transmitters, digital TV front end systems, and broadcasting
networks.
•
Capable of working long shifts (night and
weekends required).
•
Have strong interest in digital television
technology.
•
Hard working, good attitude, strong sense of
responsibility, and enthusiasm for work performed.
Education/Experience:
•
Bachelor’s degree in a relevant field from an
accredited university required.
•
Experience in the communications industry and
related maintenance experience preferred.
•
Prior experience in maintenance and support of
transmitters and broad casting equipment.
4) Operation Center Monitor
(Nairobi:2)
Job Objective:
To assist in the construction of the digital broadcasting network, to maintain the said network at its optimal function.
Duties and Responsibilities:
•
To assist in the construction of the nationwide
digital TV network and associated works
•
To maintain the digital broadcasting network
once in operation and make sure that the network is operating at optimal levels
•
To resolve problems with the digital network
within set time limits
•
Provide technical support in the workplace to
include set-up, maintenance, and repairs of computers, lan, and other tech
equipment
•
Test and troubleshoot equipment
•
Miscellaneous responsibilities as required
Skills and Competencies:
•
Experience in networking, including router,
fiber, bandwidth, and wireless networks
•
Proactive and able to work with minimal
supervision.
•
Highly motivated and disciplined, with an
ability to follow procedures exactly.
•
Capable of working long shifts (night and
weekends required)
•
Has strong interest in digital television
technology
•
Hard working, good attitude, strong sense of
responsibility, and enthusiasm for work performed
Education/Experience:
•
Bachelor’s degree in related major from
accredited university.
•
1+ Years of related experience in the
communications industry and related maintenance experience preferred.
5) Sales Account Executives
(Nairobi: 15/ Mombasa: 6/Kisumu:10)
Job Objective:
•
Increase company sales through new cliental and
to maintain a stable and progressive relationships with current cliental.
•
To ensure smooth and efficient operations of the
marketing and sales department by coordinating and cooperating within
departments and between departments to ensuring that expected sale targets are
met.
•
To safeguard company’s property and products
according to company’s policies and procedures. To assist the sales director
with any issues related to the sales department.
Duties and Responsibilities:
•
Develop and maintain accounts.
•
Implement the channel sale policy, and formulate
promotion plan
•
Enlarge corporate account market and achieve
expected sales targets
•
Keep good relationship with clients, and resolve
the problem customers faced, dealing with customers’ complaints promptly, and
collect market information
•
Feedback and maintain the information of dealers
and resellers
•
Analyze the information of dealers and market,
and forecast the market trends
•
Support work of delivery, goods provides, goods
returning, payment collection, receipts, accountings checking, etc
•
Achieve the individual sale targets, and submit
all the required documents in time.
•
Any other tasks assigned by the management
Skills and Competencies:
•
Ability to adjust priorities and manage time
wisely in a fast-paced environment.
•
Ability to maintain records and documentation
pertaining to work force.
•
Problem solving skills
•
Possess strong product and system knowledge.
•
Possess good communications and analytical
skills – English and Swahili
•
Ability to provide outstanding service and sales
to clients.
Education/Experience:
•
Diploma from a recognized university/college
with at least 2 years related work experience from a fast paced organization.
•
Computer literacy
6) Product Consultant
(Nairobi: 10)
Job Objective:
To provide pre-sales information about the company’s product to potential customers in order to promote the product in a store setting and to provide aftersales service to current customers.
Duties and Responsibilities:
•
To introduce the product to the customer, and to
provide the customer with information about the product, including the product
functions and service through live demonstrations of company’s products at
supermarkets and stores.
•
To give customers a comprehensive understanding
of the product in order to generate purchase intention from the customer, and
at the same time to provide superior after-sales customer service for
customers.
•
To consult with customers, to collect customer
information and customer recommendations and comments.
•
To improve service and communication with
existing customers including bulk customers.
•
To use polite langue to provide the best service
for customers.
•
To take the initiative to help customers, to be
enthusiastic, courtesy, patient, and thoughtful so that customers feel at ease.
Skills and Competencies:
•
Health and strong, warm and cheerful character,
proactive
•
Smart appearance and attractive
•
Strong sense of responsibility and dedication.
•
Strong communication skills, comprehension
skills, and ability to execute required Responsibilities.
•
Studious, and responds quickly to requests.
•
Determined to put a lot of effort and thought
into work
Education/Experience:
•
Diploma from accredited university preferred
•
Prior sales or marketing experience preferred
7) Legal Advisor
(Nairobi:1)
Job description and duties:
•
To undertake all related legal work regarding
startimes.
•
To provide legal advice and assistance to the
divisions and directorates.
•
To provide legal support to other countries
according startimes requirements.
Skills and Effectiveness:
•
Able to communicate effectively.
•
Analytical and problem solving skills
commensurate with the level of responsibility.
•
Attention to detail.
•
Able to manage time effectively and complete
tasks within deadlines.
•
Able to establish effective working
relationships.
•
Able to negotiate and influence desirable.
Personal Attributes:
•
Equally able and effective working individually
and as part of a team.
•
Integrity, Self-motivation, Self-confidence,
Initiative, Flexible approach to range of work and working hours.
Experience/Achievements:
•
At least two years experience of legal work in
an international company or a influential law firm.
•
Familiarity with labor, broadcasting and
communication laws.
•
Knowledge of local authority practice and
procedures desirable
Qualifications:
•
Llb from accredited university
•
Member of the law society of Kenya
•
Advocate of the high court of Kenya
•
Current driving license and occasional use of
own vehicle desirable
•
Available to travel within territory of Kenya
and aboard of Kenya desirable.
8) Customer Service Centre Manager
(Mombasa: 1/Kisumu: 2)
9) Technician
(Mombasa: 5/ Kisumu: 10)
10) Commercial Assistant
(Mombasa:1)
11) Accountant
(Mombasa:1/Kisumu: 1)
12) Audit Assistant
(Mombasa:1/Kisumu: 1)
Competitive salary package and attractive career promotion opportunity are here!
Application:
Qualified candidates please send your application letters
and resumes quoting relevant skills and experience to the following email
address as attachment (word format), with the title of email as following
format: position titlename- mobile number.
The format for the title of the attachment is the same.
Kindly include names of three referees and a daytime telephone contact.
Interviews will be done on a rolling basis until the
position is filled.
Only shortlisted candidates will be contacted.
Nairobi: hr.kenya@startimes.com.cn
Mombasa: hr.mombasa@startimes.co.ke
Kisumu: hr.kisumu@startimes.co.ke
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