Receptionist Job in Kenya

Position: Hotel Receptionist

Job Objective: To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of HOTEL guests, with the key aim of retaining and attracting new customers.

Key Responsibilities:

Deliver excellent customer service, at all times

Assist in keeping the hotel reception area clean and tidy, at all times

Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail

Administer all reservations, cancellations and no-shows, in line with company policy

Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities

Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety

Conduct regular security checks throughout the day and report any security issues to line manager

Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment

Provide reports, as required, for housekeepers and management

Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services

Maintain personal knowledge by completing in-house training and workbooks

Always adhere to all company policies and procedures and licensing laws

Be involved and contribute at team meetings

Carry out instructions given by the management team and head office

Qualifications & Experience

Degree or Diploma in Front Office Operations

2 year experience in the front office desk in a hotel set up 

Conversant with Fidelio, Micros and Opera systems

Fluent in English both written and spoken. Knowledge in other languages will be an added advantage

Application Process

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruit@odumont.com  before end of day 20 May 2012. 

Only short listed candidates will be contacted.