Administrators, Server Engineer, and Network Engineer Jobs in Kenya

Our client is a $6 billion company that employs around 110,000 people in over 50 countries, and continues to expand its global footprint across the world. 

The company provides comprehensive IT solutions and services including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to Global 2000 customers utilizing a Global Services Delivery Platform. 

They are looking for confident, highly motivated and self-driven individuals for their Rwanda and Uganda offices to fill the positions of:

Database Administrator (DBA) L1

Job Overview

The role holder will be responsible for overseeing all aspects of the business database from initial database architecture design through implementation, administration, monitoring, tuning, backup, migration, and support. The incumbent will also be responsible for the performance, integrity and security of the database.

Principal Accountabilities

Monitoring of database activities and logs

Database Start-up and Shutdown including cluster databases

Users & Roles Management – roles, privileges, profiles, monitoring users (sessions) activities etc.

Installation and configuration of Oracle databases including creation of ASM and RDBMS instances and de-installation tasks

Database Space Management including exposure to De-fragmentation

Database Performance Monitoring and usage of monitoring tools like OEM Grid Control

Backup Monitoring and verification

Monitoring Database replication and daily check list & MIS Report preparation

Understanding the application and other dependency with respect to Database

Following the SOPs and Training Guides / Manuals with respect to first level troubleshooting  

Capacity planning (Identifying the usage pattern and suggesting improvement in performance) and Change Management

Maintaining environment details

Education & Experience

Bachelor in Science/Engineering /Technology

At least one to three (1-3) years’ experience of real-time production database management

Real time work experience on Oracle database administration on UNIX platform (Linux/ HP-UX).

Exposure to ITIL & Service delivery process is an added advantage

Exposure to other RDBMS like MS SQL SERVER / Informix / MySQL / Sybase

Knowledge, Skills & Competences

Knowledge of Database Cloning/Refresh including Export / Import backups (expdp/ impdp and exp/imp)

Knowledge of SQL Plus, PL/SQL and UNIX Commands

Knowledge on Database Vendor management (Metalink/Microsoft support etc)

Understanding of HA / RAC architecture

Documentation skills for preparing technical SOPs for various database technologies (Oracle, SQL Server etc.) and MIS Reports

Excellent interpersonal, written and verbal communication skills

Strong report writing skills

Excellent analytical skills

Excellent team player

Pro-active and a quick learner

Senior Database Administrator (DBA) – Oracle 

Job Overview

Reporting to the Database Administrator (DBA) Domain Lead, the role holder will be responsible for Incident/Problem/Change Management and for supporting 24/7 infrastructure on Database’s for Telecom account. The incumbent will also be in charge of undertaking new projects.

Principal Accountabilities

Installation, configuration, maintenance, and troubleshooting Oracle x and MS SQL databases on UNIX and Windows servers

Application of patches and upgrades for Oracle

Physical Data Modelling, Database Refresh, Re-org, Backup using RMAN and 3rd Party Tools

Oracle Grid Control and providing troubleshooting support for potential data issues

Analysing issues to determine the root cause and developing solutions or escalating to the appropriate team/stakeholders

Backup/ restore using Dataguard, Statspack and TK Prof

Database and application tuning and performance monitoring

RAC, Oracle 9i or 10G, supporting application team

Handling Oracle databases as a DBA on Unix/NT environments

Monitoring user connections/performance

Preparation of monthly and weekly dashboards and case analysis     

Education & Experience

Bachelor in Science/Engineering /Technology

Certification in Oracle

At least four to six (4-6) years’ experience in a similar capacity

Experience in Standby Database

Experience in RMAN backup

Experience in Migration/Upgrades/Patch implementation in databases

Experience in ITIL based delivery, preferably with ITIL Foundation Certification

Experience in installation, configuration, maintenance and troubleshooting Oracle x and MS SQL databases on UNIX and NT servers

Knowledge, Skills & Competences

Ability to support Oracle database

Demonstrated competence in Oracle 11i & 10G

Sound knowledge of UNIX

Excellent interpersonal, written and verbal communication skills

Strong report writing skills

Excellent analytical skills

Excellent team player

Good problem solving skills

Willingness to learn and continuously improve

Senior Server Engineer – UNIX + Windows 

Job Overview

Reporting to the Regional OPCO Lead, the role holder will be responsible for Incident/Problem/Change Management and for supporting 24/7 infrastructure on UNIX and Windows Platform for Telecom account. The incumbent will also be in charge of undertaking new projects.

Principal Accountabilities

Installation - UNIX + Windows Server OS Installation, modification of network settings

OS Hardening of Windows + UNIX Servers

Disk management - creating partitions for the different types of servers

Disk space management

Log file maintenance

Windows + UNIX Server Asset List Management - Preparation/update of CMDB

Attending all meetings where Windows + UNIX Servers issues are required

Representing Windows + UNIX Server issues on Project Management teams

OS Patch level check in Windows + UNIX servers and install as per the requirement.

File system creation and mounting in UNIX servers

Assisting in the planning and design of various systems like Red Hat Enterprise Linux & software applications

Management of vendor deliverables where services are provided externally

Escalating unresolved issues to vendors where required

Following up with vendors till the resolution of the issue

Measuring & recording the vendor performance reports

Preparation of RCA for incidents

Implementation of Changes based on processes

Keeping Service Desk apprised on all UNIX server issues

Ensuring the closing of UNIX related audit points

Ensuring that there is conformity to the ITIL processes. This includes Change/Problem/Incident Management

Patch deployment plan preparation with test results

Ensuring that all servers under domain have a backup application agent

Preparation of monthly and weekly dashboards and case analysis

Education & Experience

Bachelor in Science/Engineering /Technology

MCSE & RHCE- Redhat Certified Engineer 5.5

At least four to six (4-6) years’ experience in a similar capacity  

Knowledge, Skills & Competences

Excellent Windows and Redhat Linux skills

Excellent interpersonal, written and verbal communication skills

Excellent analytical skills

Excellent team player

Strong report writing skills

Good problem solving skills

Willingness to learn and continuously improve

Senior Network Engineer

Job Overview

Reporting to the Network Domain Lead, the role holder will be responsible for supporting 24/7 infrastructure on Network for Telecom account and undertaking new projects. The incumbent will also be in charge of Incident/Problem/Change Management.

Principal Accountabilities

Proactive monitoring critical parameters of the Network Devices

Tracking and Co-ordination of all incidents/problems until resolution

Identification of probable causes of failures in the WAN environment

Analysing impact of associated systems, which can affect the WAN, availability defining methodologies/workaround to address the probable causes of failures in case of incident or emergency

Recommending the possible solution/workaround to address the probable causes of failure

Performing router, switch, and modem reconfiguration

Coordinating with the vendors for the WAN uptime

Managing incident on all devices which are not remotely manageable

Maintaining connectivity maps of the WAN environment, detailing the connectivity and type of communication medium deployed

Maintaining protocol address registers and record changes, additions or deletions of sites

Monitoring and controlling configuration aspects like IP address, subnet mask

Maintaining a repository of the IOS images standardized for the WAN environment

Backing up configuration files periodically or otherwise as and when changes are affected

Conducting drills based on defined redundancies and disaster recovery

Usage and Bandwidth Analysis and providing recommendations to MTN for upgrades and consolidation

Analysing traffic and identify opportunities for setting QOS for the business services

Analysing use of the Network services like DHCP and WINS and recommend consolidation,  distribution of the services

Creating new users (Administrative and Privileged) and managing them

Administration for Network authentication servers

Maintaining and administering network elements and devices on the NMS

Configuration of new routers on the network

Setup DNS and DHCP Servers

Setup new domains in DNS , Secondary servers, replication for DNS

Setup new WINS servers

Providing End to End Support for all the remotely manageable Switches

Providing End to End Support for all the remotely NON manageable Switches

Ensuring that active ports are working properly. In case of a failure provide a workaround by immediately activating other Port and subsequently get the hardware repaired/replaced

Resolving any loose connections between the LAN Switches and the Routers/Desktops

Restarting Switches in case of any Hung State

Configuring Ports for a Manageable Switch

Configuring VLAN for a Manageable Switch

Network design and re-architecture

VSAT AMC  & Operations support through their respective vendors

WAN Link Charges and AMCs for last mile

Maintaining Database of Vendors related to Network Devices present in setup

Escalating unresolved issues to Vendors including OEM's

Following up with Vendors till the resolution of the issue

Measuring & recording the vendor performance

Notifying MTN on major incidents occurred

Providing Reports to MTN/Program Manager as agreed with MTN

Updating MTN on periodic intervals on the issue

Retain principal support contracts (Software Premium Support Contracts) that would enable the organisation to get the relevant patches and bug-fixes for MTN during Incidents

Starting and stopping of Network Devices, whenever required

Preparation of monthly and weekly dashboards and case analysis

Education & Experience

Bachelor in Science/Engineering /Technology

Certification in Cisco or Juniper Networks

At least four to six (4-6) years’ experience in a similar capacity Knowledge, Skills & Competences

Excellent interpersonal, written and verbal communication skills

Strong report writing skills

Excellent analytical skills

Excellent team player

Good problem solving skills

Willingness to learn and continuously improve

These positions are available in Rwanda and Uganda.

If you feel that you are up to the challenge and possess the necessary qualifications, please send your CV and letter of application indicating why you are the most suitable candidate for the role and details of your current and expected salary torecruit@virtualhr.co.ke by 31st May 2012.