Guest Relations Officer Job in Kenya

Guest Relations Officer

Qualifications & Experience

Degree or Diploma in Front Office Operations or Hotel Management

Two years working experience as a Guest Relations officer in a hotel

Conversant with Fidelio and Opera systems

Fluent in English both written and spoken. Knowledge in other languages will be an added advantage

Key Responsibilities

Plan and coordinate the provision of friendly, efficient services to guests

Schedule activities for guests

Plan and coordinate all promotional activities targeting clients

Trace relevant statistics about clientele

Coordinate and supervise all activities for guests

Assist with check-ins / check-outs of clients

Greet Guests upon arrival

Assist guests with airline bookings and reconfirmation's

Assist all departments in being receptive to the needs of guests

Attend recreation activities when necessary

Assist in any other duties when required by the Front Office Manager

Assist with translations (information: guest directory; menus etc.) as required

Provide feedback from Guests to Front Office Manager for action

Customer Focus

Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs

Anticipate guest needs, handle guest requires, and solve problems

Create a positive hotel image in every interaction with internal and external customers

Adhere to hotel brand standards

Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

Assist guests and escort them to locations within the hotel at their request

Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests

Teamwork

Demonstrate cooperation and trust with colleagues, supervisors, teams and across departments

Communicate well to ensure effective shift hand-overs

Actively participate in organized meetings

Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

Adaptability

Be open to new ideas and make changes in the job and routines as required

Work in line with business requirements

Complete tasks as directed by Management

Application Process
 

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruit@odumont.com  before end of day 20 May 2012. 

Only short listed candidates will be contacted.