Assistant Manager - Data Team Leader

Position: Assistant Manager - Data Team Leader

Experience: Strictly 3-5 Yrs of relevant experience after education along with team leading experience

Main Purpose of the Position

The role is responsible for a specific process stream – customer master data for GB, NAM and NE markets.

· Manage relationships with internal customers is key dimension to this role.

· Being involved in master data related projects and look for process improvements to drive service efficiency and maximise customer satisfaction is a key factor.

Key Outputs & Tasks

· Works logically and pro-actively toward solutions

· Constructively challenges ways of working

· Responds positively to direction and shows energy in delivering what is expected within own area of work

· Effectively prioritises customer issues and build on customer knowledge when making decisions

· Good knowledge of internal and external business partners

· Takes ownership for delivering on promises, speaks up when operational standards are slipping

· Not afraid to hold others to account

· Receptive to feedback and is willing to learn from mistakes

· Understands the need to create high performing teams consisting of engaged people and supports the actions to deliver this

· To ensure that OTC Master Data (Customer, Pricing Masterfile, Listing and Catalog) requests are processed accurately, on a timely manner in line with both internal and external SLAs.

· To ensure OTC Master Data requests are completed, in accordance with the process, internal control and audit requirements.

· To ensure that Team members understand their obligations in this respect and to ensure that the process and culture supports this.

· To co-ordinate responses to queries from market contacts via phone, email in a professional, courteous and timely manner to the highest customer service standards.

· To be the first issue escalation point for the supported market for all OTC Master Data queries after team members.

· To establish and maintain business partnership with the market contacts.

· To come up with improvement ideas on how to make the process more efficient, and a push that through the market. to improve Right First Time market via feedback and reporting.

· Helping the team in pre-validation of market requests.

· Lead all running projects, ensuring right focus and support of team members

Educational Experience

· Finance/ Accounting or business Related Degree

· CPA(K) or ACCA

Beneficial Work Experience

· Speaks fluent English

· Is an experienced people manger (at least 2 years)

· Is able to manage own time and team resources effectively

· Builds excellent relationships with internal (DBS BUD/ACN) and in-market teams.

· Has Data related experience

· Committed to maintaining an excellent control environment, understanding the wider nature of CARM and control; rigorously enforcing compliance.

· Is able to recognise areas for improvement

· Can lead change projects, and has previous experience in project management with track record of delivery

Professional Competencies:

The following are key competencies required of the role.

The candidate must exhibit the following professional competencies:

· Strong analytical thinking

· Focus on customer service

· Multi tasking / Time Management

· Decision making

· Teaming / Collaboration

· Focus on Goals / Result orientation

Note:Candidates earning more than Kes 50,000 need not apply.

Only qualified candidates will be contacted.

Please send you CV and remuneration package to therecexpert@gmail.com by the 4th April 2012 at 5.00 pm.